IT Support Services
We understand how important it is to align your companies goals and objectives with current and emerging technologies, we are dedicated to delivering cutting-edge solutions to businesses seeking to optimize their IT infrastructure, enhance operational efficiency, and achieve strategic goals through technology. With a team of highly skilled professionals and a client-centric approach, we offer a comprehensive suite of IT consultancy services tailored to meet the unique needs of our diverse clientele.
Helpdesk Services
Whether it’s troubleshooting software problems, addressing hardware issues, or guiding users through system changes, our helpdesk ensures a quick and effective resolution to issues.
> Fast response: Majority of problems resolved during the initial call.
> Unlimited support: Via email, telephone and remote connection. The fastest way to ensure a fix.
> On-site visits: For those times only a hands-on approach will do.
> Fixed price IT support: Your Technology, Your Budget, Our Commitment.
Helpdesk Services
> Fast response - Majority of problems resolved during the initial call
> Unlimited support - Via email, telephone and remote connection. The fastest way to ensure a fix
> On-site visits - For those times only a hands-on approach will do.
> Fixed price IT support - Our Technology, Your Budget, Our Commitment.
Whether it’s troubleshooting software problems, addressing hardware malfunctions, or guiding users through system configurations, our helpdesk ensures a quick and effective resolution to issues.
Network Support
We design and manage the architecture of your network, implementing technologies to transform your digital business.
> Network hardware support: Keeping your network and business running 24/7
> Design and planning: Empowering growth through building intelligent networks for your company.
> Pro-active monitoring and maintenance: We take care of your systems to help prevent disasters from happening
Network Support
> Network hardware support - Keeping your network and business running 24/7
> Design and planning - Empowering growth through building intelligent networks for your company.
> Pro-active monitoring and maintenance - We take care of your systems to help prevent disasters from happening
We design and manage the architecture of your network, implementing technologies and protocols to transform your digital business.
Security Management
Our Regular audits and risk assessments are conducted to stay ahead of emerging threats and vulnerabilities, ensuring that your business operates within a secure technological landscape.
> Endpoint Protection and Security: Ensuring all your users are protected using the latest antivirus software, firewalls, and intrusion prevention systems to defend against malware and unauthorised access.
> Vulnerability Assessments: Our trained staff will conduct regular assessment to identify any weaknesses and strengthen your security measures
> System patches and updates: Regularly updating and patching systems is a fundamental aspect of our proactive security protocol, addressing vulnerabilities and ensuring a resilient defence.
Security Management
> Endpoint Protection and Security - Ensuring all your users are protected using the latest antivirus software, firewalls, and intrusion prevention systems to defend against malware and unauthorised access.
> Vulnerability Assessments - Our trained staff will conduct regular assessment to identify any weaknesses and strengthen your security measures
> System patches and updates - Regularly updating and patching systems is a fundamental aspect of our proactive security protocol, addressing vulnerabilities and ensuring a resilient defence.
Our Regular audits and risk assessments are conducted to stay ahead of emerging threats and vulnerabilities, ensuring that your business operates within a secure technological landscape.
Hardware & Software Maintenance
Hardware and software maintenance can help us identify any issues and resolve them before they turn in to complex problems which can potentially result in system failure or data loss.
> Hardware care: Our goal is to improve longevity and efficiency of physical infrastructure through routine inspections, and timely upgrades, promoting optimal performance and preventing potential hardware failures.
> Software Vigilance and Updates: By consistently applying and tested software updates, patches, and security fixes, we promote resilience against emerging threats and ensuring compliance with licensing requirements.
> Recovery Readiness: We ensure that your data integrity is prioritised, by implementing robust disaster recovery plans which mitigate risks associated with hardware or software malfunctions.
Hardware and Software Maintenance
> Hardware care - Our goal is to improve longevity and efficiency of physical infrastructure through routine inspections, and timely upgrades, promoting optimal performance and preventing potential hardware failures.
> Software Vigilance and Updates - By consistently applying and tested software updates, patches, and security fixes, we promote resilience against emerging threats and ensuring compliance with licensing requirements.
> Recovery Readiness - We ensure that your data integrity is prioritised, by implementing robust disaster recovery plans which mitigate risks associated with hardware or software malfunctions.
Hardware and software maintenance can help us identify any issues and resolve them before they turn in to complex problems which can potentially result in system failure or data loss.
FAQ
How do I request IT support?
You can request IT support by submitting a ticket through our online helpdesk portal here or by contacting the IT support team directly via phone or email. Contact Us
What issues can IT support help me with?
Our IT support team can assist with a wide range of issues, including software problems, hardware malfunctions, network connectivity issues, email configuration, and general IT troubleshooting.
What should I do if my computer is running slowly?
If your computer is running slow, try restarting it first. If the issue persists, submit a support ticket detailing the problem. Our team will assess and provide further assistance.
What security measures should I take to protect my computer?
Our team will ensure your computer has updated antivirus software, but you can remember as a start to use strong and unique passwords, avoid clicking on suspicious links or emails, and be cautious with external devices. For more details, contact one of our engineers for more guidelines.
What information should I provide when reporting a technical issue?
Please include a clear description of the problem, any error messages you’ve encountered, the device or software involved, and steps you’ve taken to troubleshoot. Providing screenshots or error codes can also be helpful.
What is the response time for IT support requests?
Response times may vary based on the nature and severity of the issue. We prioritize critical issues, aiming to respond within 2 minutes. Non-urgent requests will be addressed in a timely manner based on the service level agreement.
What should I do if I suspect a security threat or phishing attempt?
If you suspect a security threat or receive a suspicious email, do not click on any links or download attachments. Report the incident to our IT helpdesk immediately, and our team will investigate and provide guidance on the next steps.
How can I check the status of my support ticket?
You can usually check the status of your support ticket by logging into the IT support portal here or by contacting the IT Helpdesk directly..
© 2022 All Rights Reserved.
